Payment for services

At The Emily Program, we operate in a straightforward, honest, and transparent manner so that you can focus on getting better. That approach extends to working with you to pay for your services. Talk to our staff. We’re here to help. Call 1-888-364-5977 today.

An overview of the payment process

You can pay online, in person, or by mail (find the appropriate address below).
- Minnesota, Washington, Pennsylvania, and Columbus and Cleveland Residential locations in Ohio:
  The Emily Program PC
  P.O. Box 856564
  Minneapolis, MN 55485-6686
- The Emily Program – Beachwood Outpatient in Ohio:
  P.O. Box 856804
  Minneapolis, MN 55485-6804
Charges for The Emily Program services are posted at all offices.
Bring your insurance card with you to every appointment.
Co-payments are due at the time of service.
If you are going to miss an appointment, you must cancel 24 hours in advance or you will be billed for the appointment. Please note, insurance companies do not pay for missed visits and late cancellations—this fee is your responsibility.
We will submit claims to your insurance company for insurance reimbursement.
You must contact your insurance company to verify coverage for services at The Emily Program. Use this insurance verification tool to help you verify this information.
If you are experiencing financial hardship and want to start or continue treatment, please call us at 1-888-364-5977. We’ll do our best to work with you to find a solution.

Accanto Health’s client accounts team is dedicated to answering any questions about your bill. Call us at 1-888-364-5977 extension 1357.

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The information you submit on this form will be used internally for the purposes of processing and responding to your request. It may be routed internally in order to find the most appropriate member of staff to handle your request and your contact information will only be used to respond to your inquiry if you indicate permission to do so.

In addition, the information submitted may become a part of the patient’s permanent chart or treatment record at The Emily Program upon their utilization of The Emily Program services, and this information may be used in the planning of treatment and care provided to the patient. At the time the patient utilizes The Emily Program services, The Emily Program’s Notice of Privacy Practices and other HIPAA and information privacy and security policies will apply to the information submitted on this form and to any other information that The Emily Program maintains about the patient and the care provided to the patient.