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There’s Help. There’s Hope! The Emily Program is a warm and welcoming place where individuals and their families can find comprehensive treatment for eating disorders and related issues. This blog is a place for us to share the latest happenings at The Emily Program, as well as helpful tidbits from the broader eating disorder community. Subscribe via RSS to receive automatic updates. We want to hear your story. Email us ( and ask how you can become a contributor!

March 9, 2020

Coronavirus Response

March 6, 2020


  • Safety protocols

    The Emily Program is committed to keeping clients and staff safe, keeping our treatment centers open, and continuing to provide essential and exceptional care to clients struggling with eating disorders. To ensure the highest level of safety and minimize any potential exposure to COVID-19, we monitor and implement the latest recommendations from the Centers for Disease Control, World Health Organization, and other trusted resources.

    Refer to The Emily Program’s Safety Protocols document for additional details.

  • Virtual services

    Virtual treatment services are offered for intensive day and outpatient programs (PHP/IDP and IOP) and individual outpatient sessions.

    See our Virtual PHP/IDP and IOP brochure for details on virtual intensive programs for adults and adolescents.

    Visit our Virtual Treatment page for more information on services.

  • FAQs

    If I have a fever and cough, should I still come to treatment at The Emily Program?
    No, we are screening all clients, staff, and visitors. All entrances have posted signs that ask clients, staff, visitors, and others not to enter if they have signs of illness (such as fever or cough).

    Will I be asked to wear a medical/flat mask if I attend treatment in person?
    As of April 17th, 2023, medical/flat masks are optional in all Emily Program facilities. 

    Can The Emily Program test for coronavirus at our treatment centers?
    Yes. We now offer PCR on-site testing at all Emily Program locations.

    Are clients and staff required to be vaccinated?
    No, we are not requiring COVID-19 vaccinations at this time for staff or clients. We will, however, be tracking whether staff and clients are vaccinated so that we can keep people safe.

    How can I get vaccinated?
    We strongly encourage you to get vaccinated. Please contact your health provider or search online for vaccination availability near you. COVID-19 vaccination is free and/or covered by insurance. The Emily Program is not offering vaccinations.

    Can visitors still come to The Emily Program treatment centers?
    Residential clients may have up to two visitors (parent/legal guardian, partner, sibling, etc.) visit during on-site visiting hours. Visitors will be screened upon arrival. We are supporting virtual visits to continue to support clients and families through these exceptional times.

    Which levels of care are available in person at this time?
    Residential treatment takes place on-site. PHP, IDP,  and IOP are available in-person and via telehealth, as are individual outpatient services. Call 1-888-364-5977 to learn what is available in your area.

    Will my insurance continue to cover telehealth treatment?
    We understand that insurance coverage for telehealth may be a concern. We do not yet have clear information on whether insurance providers will change their telehealth coverage policies. If there is a shift, we do expect to have adequate notice so we can, in turn, give adequate notice to our clients.

    Additional questions

    Medical leadership staff are available to address any other questions or concerns you may have:

  • Additional resources

September 25, 2019
Kate Norris

Kate Norris


General Counsel and Chief Compliance Officer

Kate Norris (she/her) is the General Counsel and Chief Compliance Officer of Accanto Health, the parent company of The Emily Program and Gather Behavioral Health. She leads Accanto’s Legal, Compliance, and Medical Records functions, providing legal counsel across the organization and supervising compliance and regulatory initiatives. Kate’s passion lies in expanding access to eating disorder care and collaborating with government entities to advance this objective.

Kate studied law at the University of St. Thomas School of Law in the Twin Cities and worked in a variety of capacities within the medical device industry, legal technology, and public defense prior to joining The Emily Program. She is a current adjunct professor at the University of St. Thomas School of Law and a frequent speaker in university classes and various legal and compliance conferences.

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September 15, 2018
Mark Warren headshot

Mark Warren


Chief Medical Officer

Dr. Mark Warren (he/him) is the Chief Medical Officer of Accanto Health, the parent company of The Emily Program and Gather Behavioral Health. His primary focus enhancing patient safety and providing comprehensive treatment that addresses both the physical and psychological aspects of eating disorders. Working alongside our executive team and our medical staff, Dr. Warren is dedicated to helping all of our patients embark on a path toward a meaningful and joyful life.

Dr. Warren is a Distinguished Fellow of the American Psychiatric Association and a Fellow of the Academy of Eating Disorders, where he co-founded the special interest group (SIG) for Professionals and Recovery and the SIG for Males and Eating Disorders. He is a two-time recipient of the Exemplary Psychiatrist Award of the National Alliance for the Mentally Ill, and a winner of the Woodruff Award. He has published and spoken extensively on males and eating disorders, professionals and recovery, and DBT and FBT in the treatment of eating disorders.

Dr. Warren is a founding member and former co-chair of the Academy of Eating Disorders Medical Care Standards Committee and serves on the FEAST Medical Advisory Board and The Visiting Committee of the Case Western Francis Payne Bolton School of Nursing.

Having personally experienced an eating disorder as a young man, Mark feels privileged to be working in the field of eating disorders for over two decades.

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September 15, 2018
Dirk Miller headshot

Dirk Miller


Founder | Executive Chair and Chief Clinical Strategy Officer

Dirk Miller (he/him) is the Founder, Executive Chair, and Chief Clinical Strategy Officer of The Emily Program. In these roles, Dirk is responsible for defining the organization’s clinical vision and overseeing its growth strategy.

Dirk has over 35 years of experience in the treatment of eating disorders, substance use disorders, and other mental and behavioral health issues. He founded and formerly ran the Memorial Hospital’s HOPE program for eating disorders and the Renaissance Intensive Outpatient alcohol and drug treatment program in Elkhart General Hospital. Dirk is a founding member of REDC, as well as a current member of the Board of Directors and Chair of the Ethics Committee. He is also actively involved as a Board member of the Retreat in Wayzata, MN, a Founder and Board Member Emeritus of WithAll, and a former member of the Governing Council of the MN Psychological Association. Additionally, Dirk is a Distinguished Alumni of the University of Minnesota and recipient of the Larry Johnson Award. He has spoken nationally on a variety of mental health treatment topics and consults with many healthcare organizations.

Both Dirk and his sister Emily experienced eating disorders but lacked access to appropriate treatment programs. For him, it’s been a dream come true to build The Emily Program and observe the growth of Accanto Health.

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September 15, 2018
Jillian Lampert headshot

Jillian Lampert


Vice President of Communications and Brand

Dr. Jillian Lampert (she/her) is the Vice President of Communications and Brand for Accanto Health, the parent company of The Emily Program and Gather Behavioral Health. She oversees the communications, outreach, marketing, and public relations teams and activities, including coordination with eating disorders industry groups, clinical and community partners, advocacy groups, and policymakers. Through this work, Jillian focuses on increasing access to care in Accanto’s existing and new markets through strategic growth and expansion.

Dr. Lampert is Co-Founder and President of the REDC, the national consortium representing eating disorders care focused on treatment standards, best practices, access to care, and collaborative research. She is also Treasurer of the Eating Disorders Coalition, a DC-based national organization for eating disorders policy and advocacy, and a Board Member of WithAll, a Minnesota-based organization that empowers eating disorder prevention and strengthens support for recovery. She holds an adjunct graduate faculty position in the Department of Food Science and Nutrition at the University of Minnesota.

Dr. Lampert completed her doctorate degree in Nutrition and Epidemiology and Master of Public Health degree in Public Health Nutrition at the University of Minnesota. She earned a Master of Science degree in Nutrition at the University of Vermont and completed her dietetic internship at the University of Minnesota Hospital and Clinics. She has an expansive range of policy, clinical, research, education, teaching, and program development experience in the area of eating disorders.

Dr. Lampert has served on the Board of Directors of the Academy for Eating Disorders as the Electronic Media Portfolio Director and co-chair of the Academy for Eating Disorders Nutrition Special Interest Group. She is a Fellow of the Academy for Eating Disorders (FAED) and a member of the Academy for Nutrition and Dietetics (formerly the American Dietetic Association), and BHN (Behavioral Health Nutrition) dietetic practice group. Dr. Lampert is the author of numerous book chapters and articles addressing the nutritional treatment of eating disorders, body image, sports participation, adolescent health, and disordered eating and she regularly speaks regionally and nationally on numerous eating disorder-related topics.

As someone with a personal experience with an eating disorder, Jillian strives to bring more care to more people and help people recover from an eating disorder. One of her primary goals in life is to have the kids in her house (and everywhere!) have confident, loving relationships with their bodies and themselves.

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