Frequently Asked Questions

The Emily Program is here to answer any questions you have about eating disorders and the recovery journey. We want to help. For more information, please call us today at 1-888-364-5977.

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Who is the Emily of The Emily Program?

She’s both a real person and a philosophy. When Dirk Miller opened his new clinic for people with eating disorders, he named it for his sister, Emily, who had recovered from an eating disorder.

Through the years, that name has come to signify personalized care for all individuals struggling with eating disorders – the hallmark of The Emily Program. Members of our treatment team often develop a personal connection with clients.

This connection is often the start of long-term relationships, because eating disorders can sometimes be difficult, long-term illnesses. Strengthening this connection is The Emily Program staff’s unparalleled commitment. We help clients heal, and we do much more. We work hard to prevent eating disorders by promoting awareness of their causes and their effects on families and every one of our communities.

Our staff has extensive experience in the field. Some also have personal experience with recovery.

“We think like people with eating disorders think,” says Miller. “We ‘are’ our clients… we know the changes people need to make to live through patterns of thoughts and feelings.”

How long will I be in treatment?

We personalize treatment for each individual, so the answer is different for each person. Recovery happens in different ways. Together we’ll determine what set of services seems to be the best fit for you. We’ll work with you for as long as you need to meet your recovery goals.

What is the assessment process?

It is a thorough, simple, and confidential two-step process tailored to your needs. Once you call us at 1-888-364-5977 or contact us, an admissions specialist will talk with you about what you (or your child) are experiencing, answer questions, collect your personal information (name, contact info, insurance information), and help schedule your assessment at a convenient Emily Program location.

Prior to your appointment, you will receive a welcome packet which includes documents to complete and/or review in advance. At the appointment, you will complete a self-assessment that consists of several pen and paper questionnaires to help your intake therapist gain a better idea of what you are experiencing. The therapist will then spend time with you to review results of the questionnaires and discuss treatment recommendations and next steps to move forward with care. (If you’re coming directly from another treatment facility or live beyond driving distance of our sites, we’ll complete your intake by phone.)

How do I get a family member or a friend to call and schedule an appointment?

It is very difficult to watch someone in your life struggling with an eating disorder. We understand. And we know that you may be unsure of how to help. These steps can help frame how you present your concerns to your family member or friend:

Ask to speak to the person in a private setting.

Explain your specific concerns to the person in a non-judgmental, compassionate way. Use “I” language like:

  • “I’m concerned because you seem to be isolated and not wanting to be involved in any activities, especially when there is food involved.”
  • “I see a large amount of food disappearing in the house and I’m concerned that you may be struggling with an eating problem.”
  • “I see a change in your behavior during family meals, and there’s growing tension during meals. I’m concerned that eating and food is becoming a problem for you.”
  • “Your mood seems to be changing these days and I’m concerned about you.”

Offer to stay with the person while they make the phone call. Offer to accompany the person to the assessment evaluation. If the person is resistant to making the call, let him/her know that you will continue to check in with him/her.

Get support for yourself. Being concerned about someone else who is reluctant to seek help can drain you mentally and emotionally. For more information, please call us at 1-888-364-5977 or contact us.

Read our Guidelines for Family and Friends for help with perspective.

You have many programs. How do I know what program I’ll be in?

Since we tailor our treatment to you as an individual, we can’t answer that question until we know more about you. At your assessment, you and your intake therapist will decide together what treatment options make the most sense for you—and why. Call us at 1-888-364-5977 or use the online form to schedule an assessment.

Will my insurance cover The Emily Program?

Many insurance companies cover The Emily Program treatment and we can work with you to determine what your insurance will cover. More detailed insurance information, including a list of current insurance providers, is available under the Admissions section of this website. You’ll also find our Insurance Verification Tool there, which helps you to speak with your insurance company about the services covered by your plan. The Emily Program helps you navigate the insurance system, too. If you have questions about your coverage, please call our admissions team at 1-888-364-5977 ext. 1612. One of our admissions specialists will answer your questions. 

Do I need a referral?

Each insurance plan is a little different; some require a referral and others don’t. Check with your insurance carrier to determine if you need a referral. Please contact us at 1-888-364-5977 if you have questions.

Is this a weight-loss program?

Not in the way most people define “weight loss programs.”

We treat eating disorders, and have done so since 1993. Based on many years of experience, we work with you to determine the best way for you to recover from an eating disorder.

For example, if you struggle with compulsive overeating or binge eating disorder, some of your needs will be different than if you struggle with anorexia or bulimia. Typically, the desire to lose weight is a strong thread woven into the fabric of eating disorder behaviors.

Given the nature of eating disorders, we focus on decreasing or stopping your particular disordered eating behaviors while strengthening your coping skills and helping you develop alternative behaviors. That work comes prior to addressing whether or not weight loss is necessary.

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