Washing Hands

Coronavirus Response

  • Last updated March 25th

    A message from The Emily Program

    Clients, Families and Friends,

    We are continually monitoring the escalating situation with coronavirus and its spread. We know this situation continues to add to anxieties and concerns. The Emily Program is committed to supporting clients, families, and staff as this situation evolves.

    The Emily Program's top priority is the safety of our clients and staff. We have implemented and are continually updating policies and processes to ensure that our sites and programs continue to create a safe care and work environment.

    Our task force of medical, clinical, and executive leadership meets daily, and as needed during each day, to ensure safety, update plans, institute new procedures, answer questions and keep all staff, clients and families informed. These efforts are working to ensure our teams can access the latest information and act quickly. We have taken additional precautions around screening clients entering treatment, enhanced preventative behaviors, and are ensuring we are informed regarding appropriate community resources.

    We will continue to ensure that we have the safest environment possible for all.


    Dave Willcutts headshot

    Dave Willcutts,
    Chief Executive Officer

    Mark Warren headshot

    Mark Warren,
    Chief Medical Officer


    Medical leadership staff will be available to address any questions or concerns you may have:

    Pacific Northwest: Kathleen Fugere, ARNP-BC Kathleen.Fugere@emilyprogram.com

    Midwest: Mary Bretzman, M.D., Mary.Bretzman@emilyprogram.com

    East: Mark Warren, M.D., Mark.Warren@emilyprogram.com

  • The Emily Program is committed to keeping clients and staff safe, keeping our sites open and continuing to provide essential and exceptional care to clients struggling with eating disorders.

    We have established a COVID-19 Task Force which includes executive leadership, clinical, medical and operational staff. The task force meets multiple times each day to monitor frequently fluctuating recommendations from the Center for Disease Control, World Health Organization and other resources to ensure our policies and procedures meet the latest guidelines to limit exposure to the virus. Our goal is to implement the most clinically-appropriate plans to detect, protect and respond should anyone in our care show symptoms of this virus.

    To date, The Emily Program has taken the following steps to ensure the health and safety of our clients and staff:

    • Clients, visitors and staff are screened for exposure to the disease before they are allowed to enter our sites
    • Clients and staff are screened at least once each day to monitor for symptoms of illness, e.g. fever
    • Strict protocols have been established to respond to clients or staff who exhibit symptoms of COVID-19
    • Hand hygiene products are easily accessible throughout our sites
    • Instruction and signage directed at clients and staff related to proper handwashing; covering coughs and sneezes; avoiding touching nose, eyes and mouth, etc.
    • Intensive and frequent cleaning and disinfecting of objects and surfaces
    • Restricting or reducing the number of visitors who enter our sites. Currently, no visitors will be allowed into residential treatment sites with the exception residential facilities that serve adolescents. Loved ones of adults can be present during the admission process (if they are screened) but they will not be allowed into the care setting.

    • Signs are posted at all entrances that ask clients, staff, visitors, and others not to enter if they have signs of illness (such as fever or cough).
    • All clients, visitors, and staff are screened for potential illness.
    • Any visitor who has been exposed to the coronavirus or has a fever will not be allowed to visit a site of The Emily Program.
    • Following guidance from local, state, and federal health agencies regarding screening and follow up
  • Telehealth services have been expanded to include intensive outpatient and day programs (IOP and PDP/IDP) to reduce traffic in and out of our sites and prevent the spread of infection. Visit our telehealth page for more information on services.

  • Employees are advised not to travel domestically or internationally at this time, unless necessary. If travel is necessary, we recommend employees be diligent, exercise caution, take preventive actions (e.g. washing hands, not touching your face, sneeze into elbow, etc.), and seek out guidance from the CDC.

  • Due to the current situation in Seattle and surrounding areas, we are restricting visitors to our Seattle Residential Site. This is in keeping with Center for Disease Control strategies for King County to protect individuals in our care and ensure the safety of our health care staff so we can continue to provide critical services to our clients.

    If you have a loved one in treatment at other Emily Program locations we ask that you refrain from in-person visits if you have been recently ill or have had close contact with a person who is infected. All visitors to our treatment sites will be screened for the coronavirus. Any visitor who has been exposed to COVID-19 or has had a fever, cough or shortness of breath in the previous 72 hours will not be admitted.

    The Emily Program is closely monitoring developments related to the progression of COVID-19. This policy is subject to change based on the latest recommendations from the CDC, World Health Organization and state departments of health.

  • Have any clients or staff contracted the coronavirus?

    If I have a fever and cough should I still come to treatment at The Emily Program?
    No, we are screening clients and these symptoms would indicate you should be home and resting until you are fever-free for 72 hours and no longer have a cough.

    Can The Emily Program test for coronavirus at our sites?
    No, all testing is done through the regional health departments in collaboration with the CDC. We do not have these capabilities and will direct clients to a medical healthcare facility.

    Can visitors still come to The Emily Program sites?
    We are asking that visitors be as limited as possible. Any visitors will be screened consistent with our client processes. Our Seattle sites are restricting all visitors at this time.

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