February 2017 - Monthly News & Tips
IN THIS ISSUE
A recent study summarized in a blog post on emilyprogram.com, “Identifying Eating Disorder Risk Factors for Early Intervention,” describes how researchers were able to identify risk factors in eating behaviors and body image dissatisfaction many years before children developed an eating disorder as defined by the DSM-5.
This study is fascinating on multiple levels. The researchers point out that there are behaviors and body dissatisfaction prior to the onset of an eating disorder. Therefore, it opens the door for families and professionals to look at beginning treatment interventions as early as possible and, perhaps, be able to intervene prior to the eating disorder fully developing.
These findings are very hopeful, especially from the perspective of diminishing pain and suffering and, most importantly, avoiding the dangers caused by eating disorders. It suggests families and others could intervene in a child’s environment at home in order to introduce factors that might be protective against the development of the full-blown disorder.
In addition, the study is interesting because it helps to highlight the interplay of biological and environmental factors in the development of an eating disorder. The researchers suggest that there are children who are biologically predisposed to having eating disorders. This is evident because in population-based studies there are predictors of eating disorders many years before they develop. It also helps to clarify that a biological predisposition may not necessarily result in a disorder.
Previous studies of the biology of eating disorders have shown that genetics play a role in 50 to 60 percent of clients. This study helps us understand that the other 40 to 50 percent of the cases could be understood and utilized to the significant benefit of many of our clients — and those who hopefully would never need to become our clients.
Mark Warren, M.D.
Chief Medical Officer, The Emily Program
Beth Dean, Client Excellence Manager, St. Paul, MN
Beth Dean joined The Emily Program in 2009 as our Client Excellence Manager. She was attracted to an environment where her contributions could make a difference and encourage staff to think outside the box to get things done. Both have been evident during her time here.
Beth spends her days overseeing the Scheduling, Client Account and Higher Level of Care Benefit Verification teams. She is proud to say her contributions have made a difference all the way down to the client level.
Since 2009, she has led her Client Account team to success in decreasing clients’ balances through financial assistance, as well as helping them set up payment plans. She also has led the Scheduling team to increase its live call answer rate for all clients calling TEP, offering a warm and inviting voice on the other end to create a strong relationship from the very beginning of care.
Lastly, she has led the Higher Level of Care Benefit Verification team, which helps clients get placed in our programs quickly by obtaining accurate benefits quotes from insurance companies, to hold a 48-hour or less turnaround time for benefit verification.
In her role, Beth has worked hard — and outside the box — to build teams that offer a great client experience, and generate consistent messages and policies across all of TEP’s locations.
“It can be challenging to always get that done over the phone,” she said. “But, through trial and error, we have built some strong teams that really work hard to make clients feel comfortable. I have been blessed to manage and work with some great individuals that are thoughtful, flexible and always looking for a way to improve the client experience.”
Learn more about Beth and why we think she stands out!
TEP: What’s your secret to success?
Beth: My contribution has been my customer service experience, my confidence in my ability to get things done, and my willingness to listen and see things from different perspectives.
TEP: Any advice for new clients?
Beth: Don’t be afraid to work with the client account team to plan for the financial aspect of your care. The sooner that happens the less stressful it all can be. We are here to help you!
TEP: Favorite hobby?
Beth: I love to read. It is by far the one thing that can relax me no matter where I am.
Join us to hear inspiring stories of recovery from staff, former clients and community members. Recovery nights are free and open to the public. Upcoming dates:
In St. Paul, MN: Tues., Feb. 7: Begins at 6:30 p.m. at 2265 Como Ave. • St. Paul, MN 55108
In Cleveland, OH: Thurs., March 2: Begins at 6:30 p.m. at 25550 Chagrin Blvd • Beachwood, OH 44122
In St. Louis Park, MN: Thurs., March 2: Begins at 6:30 p.m. at 5354 Parkdale Drive • St. Louis Park, MN 55416, Room 420
In Seattle, WA: Wed., March 8: Begins at 6:00 p.m. at 1700 Westlake Ave. N • Seattle, WA 98109
In Case You Missed It: Highlights from the Blog
"Life shrinks or expands in proportion to one's courage." -Anais Nin